Terms

Who can hold an account

You need to be old enough to enter a contract where you live — 18 in most places, 16 at the least. An account is for one person, and the email and password behind it are yours to keep safe. Anything done through your account is treated as done by you, so if you think someone else has the login, write to legal@docssier.com and change the password.

If you open an account for a company, you are saying you are allowed to accept these terms on its behalf. From there, “you” means the company.

A product that is still changing

Docssier is young and still moving quickly. Features change, some are added, and now and then one breaks for a while before it is fixed. The product is provided as it is right now: what you can do today is not a promise about what you will be able to do next month.

That does not lower the care taken with your data, which the privacy policy describes in full. Where a change takes away something you relied on, you are told about it where it is significant rather than left to find it missing.

Plans and billing

Docssier has a free plan and paid plans — Solo, Agency and Scale — and the app lets you move between them in either direction. Your plan sets how much you can run and how many teammates share the account; it does not change who owns what you have written. Agency includes a number of seats and adds more for a per-seat fee, shown before you add them.

A paid subscription is billed in advance for the period you choose, monthly or yearly, and renews on its own until you cancel. You can cancel any time, and the cancellation takes effect at the end of the period you have already paid for — the account keeps working until then, then drops to the free plan. Changing plan or seats mid-period is charged or credited pro rata. Prices can change, and when a price that applies to you changes, you are told before it takes effect and it never applies to a period you have already paid for. Fees are exclusive of taxes, which are added where they apply.

Payments are handled by Stripe, the payment processor named in the privacy policy; Docssier does not see or store your card details.

What you write stays yours

Guides, SOPs, sections, categories, notes, tags, screenshots and hub branding belong to your account. Docssier does not claim ownership of them, does not sell them, and does not use them to train anybody's model.

To run the product, Docssier needs your permission to do the obvious things with what you write: store it, back it up, show it to you, and publish the parts you choose to publish to the help centers you point them at. You are giving Docssier a license to do exactly that and nothing wider, for as long as the content is in your account. Delete the content, or the account, and the license ends with it.

You are responsible for having the right to use what you put into Docssier — the words, the screenshots, the logos and brand you publish on a hub. By putting it in, you are saying you have that right.

The help centers you publish

A hub is a real website at its own address, readable by anyone you give the link to. You decide what is published and what stays a draft, and you are the publisher of everything on it. What a hub collects from the people who read it is covered by the privacy policy, and if the law where your readers live asks a publisher for its own notices, that part is yours to add.

Docssier appears on a hub in exactly two quiet places — a credit in the footer and a line in the chat — and nowhere else. Removing or hiding those two lines is not something the product supports.

Using it fairly

Keep it to things that are yours to do. Do not use Docssier to:

• publish anything unlawful, or anything you do not have the right to publish;
• infringe someone else's copyright, trademark, privacy or other rights;
• store or serve malware, or use a hub or the chat to phish or deceive readers;
• break, overload, scrape or probe the service, or get at parts of it that are not yours;
• work around a limit of your plan — the domains a widget is allowed to load on, the number of hubs, and the like;
• resell or hand Docssier itself to someone else as if it were your own product.

If an account is used this way, Docssier can act on it — the “Suspending and ending” section below says how.

The capture extension

The capture extension is yours to use as part of your account while these terms are in force. What it records is covered in the privacy policy; the responsibility for recording it is covered here. Only capture screens and workflows you are allowed to capture. If a screen holds someone else's data or a system you have no right to record, the extension is the wrong tool for that screen — the redaction it does by default is a safety net, not permission.

Doc AI and the other AI features

When a reader asks Doc AI a question, it answers from that hub's published docs and cites the guide and step each answer came from. When the docs do not cover it, Doc opens a ticket instead of guessing. AI can still be wrong, so an answer is information, not professional advice, and the documentation behind it is only as good as what you wrote.

AI-written text inside the product is marked as AI-written until a person has reviewed and accepted it. That person is you: what you publish, you are responsible for, whether you wrote it or accepted it. Do not put anything into an AI feature that you are not allowed to send to the AI provider named in the privacy policy.

The services underneath

Docssier runs on other companies' services — hosting, the database, file storage, authentication, email, the AI provider, the network in front of it. They are named in the privacy policy. Docssier chooses them with care but does not control them, and an outage or change at one of them is not something Docssier can be held to as if it were its own.

What belongs to Docssier

The product itself — the software, the name, the brand and the way it is put together — belongs to Docssier. Your account is a license to use it under these terms, not a transfer of any of that. The two quiet credit lines on a hub aside, nothing here gives you a right to the Docssier name or marks.

Feedback

If you send an idea for how Docssier should work, Docssier can use it freely and owes nothing for it. Say so only if you would rather not — otherwise a suggestion is taken as a gift, not a deal.

The referral program

Docssier has a referral program with its own rules, which can change or end. A reward that has not yet been earned under those rules is not owed if the program changes. Referral links may not be placed where they would mislead — spam, fake reviews, or bidding on the Docssier name — and doing so forfeits the credit.

Suspending and ending

You can close your account whenever you like, from the app or by writing to legal@docssier.com. Docssier can suspend or end an account that breaks these terms, that puts the service or other accounts at risk, or that it is required by law to act on — with notice where notice is possible, and without it where waiting would cause harm.

When an account ends, its published hubs come down and what you wrote is scheduled for deletion. If the ending is not because of misuse, you are given a reasonable window to export your docs first. Deleting the account removes it and what hangs off it, as the privacy policy describes.

No warranty

Docssier is provided as it is and as it happens to be available. It is not promised to be uninterrupted, error-free, or fit for a particular purpose beyond what these terms and the product plainly say it does. You are responsible for keeping your own copy of anything you could not stand to lose.

The limit of what Docssier owes

To the extent the law allows, Docssier is not liable for indirect or consequential losses — lost profits, lost data beyond the reasonable backups it keeps, or business missed while the service was down. Where Docssier is liable, that liability is capped at what you paid for the service in the twelve months before the claim.

Some places do not allow these limits to go as far as written. Where that is true, the limits apply as far as that place allows and no further.

Covering Docssier for what you publish

You are the one publishing on your hubs and capturing on your screens, so if a claim is brought against Docssier because of what you published, captured, or did against these terms, you cover the reasonable cost of dealing with it. This does not reach claims that are about Docssier's own conduct rather than yours.

Changes to these terms

These terms can change as the product does. When a change matters, you are told — by email or in the app — before it takes effect, and the date at the top of this page moves. Using Docssier after a change takes effect means you accept the new version; if you do not, the answer is to stop using it and close the account.

Changes to the product

Features can be added, changed or removed. A change that takes away something you relied on is one you will be told about where it is significant, not one you will discover by its absence.

Which law, and where disputes go

These terms are governed by the law of the jurisdiction stated in your order or notified to you (to be confirmed), and a dispute that cannot be settled between us is heard in the courts of that place. Before it gets that far, write to legal@docssier.com — most things are quicker to fix than to argue. Nothing here takes away a right you have under the consumer-protection law of the place you live that cannot be signed away.

The rest

If one part of these terms is found not to hold, the rest still does. Not enforcing a term once does not give it up for good. These terms, with the privacy policy, are the whole agreement between you and Docssier about the service, and they replace anything said before.

Asking about any of this

Write to legal@docssier.com. If something on this page does not match how the product actually works, that is worth telling us — a term that describes a product Docssier does not have is a bug in the page.