Every gap becomes a ticket, not a dead end.
Doc AI answers only from the hub's published docs. When it cannot, the reader is not left staring at an apology — the question opens a ticket, and it lands in the Inbox with the conversation behind it.
Questions Become Tickets
An unanswered question is handed off to the Inbox instead of ending the conversation.
One Shared Queue
Everything readers have written in sits in one place, per hub or across the workspace.
AI Answering Stays Free
Doc AI answers on every plan, including Free. The ticket hand-off and the Inbox are a paid feature.
Reply from the Inbox, and it goes out as email.
You write in the Inbox and the reader gets an ordinary email. When they reply, it comes back into the same ticket thread — nothing is stranded in someone's personal mailbox.
Replies Land Where You Left Them
The reader's answer returns to the same thread, in order, with the earlier messages.
A support@ Address
Mail sent to your support address opens a ticket, so email is a way in as well as out.
A Forwarding Address Per Hub
Each hub can have its own forwarding address, so a client's mail arrives on their hub.
Assign it, park it, or close it.
A queue is only calm if it moves. Tickets can be assigned, snoozed until later, or closed. Saved replies cover the answers you give often, and keyboard shortcuts keep you off the mouse.
Assign, Snooze, Close
Give a ticket to someone, push it to later, or finish it — and the queue reflects it.
Saved Replies
Keep the answers you write again and again, and drop one in instead of retyping it.
Contacts and People
Everyone who has written in, workspace-wide and per hub, with what you already know about them.
Support Hours
Set support hours per hub so readers know when someone is around to answer.
Digest and notify emails
Choose to hear about new tickets as they arrive, or as a digest. Notification emails are on paid plans.
What readers keep asking, in numbers.
On Agency, a support report shows how the queue actually behaved — useful when a client asks what their help center has been doing, and useful for spotting the guide you have not written yet.
Raised, answered, open, overdue
The shape of the queue over a period, including what has run past its time.
First response and resolution times
How long readers waited to hear back, and how long it took to finish.
The share Doc AI answered
How much never needed a person at all, next to what did.
Ratings and top tags
How replies were rated, and the subjects that came up most.
A help desk that starts with the answer already written.
Most help desks begin with a queue. This one begins with the docs, and only asks for a person when the docs come up short.
Ready to write it once?
Capture a process, publish it as a help center under your own name or a client's, and answer the repeat questions from what you published.