The knowledge lives in one head
It works because you are around to make it work. The moment you step away, the process steps away with you.
One Person, Every Answer
The knowledge lives in your head and a scattering of docs only you can find. When someone needs it, they need you.
The Same Question, Again
New hires and old hands ask the same things, and each answer is one more interruption to the work you were doing.
Your operations, in one place
Give each department its own hub at its own address, and keep one shared library behind them — so every copy stays current wherever it is placed.
One account — a hub, and an address, for each department
Document It Once
Write each process as a guide, and group your guides into a hub that covers how the company runs.
One SOP, Current Guides
An SOP embeds the guides it depends on. Change a guide, and every SOP that embeds it is current.
Built As You Work
The capture extension records a process while you run it, so each click becomes a step with the screenshot already attached.
People ask the docs, not you
The repeat questions go to the hub instead of to you — and the ones the docs can't cover come back as a signal about what to write next.
Answers From Your Docs
Doc AI answers from the hub's own published docs, and cites the guide and step behind every answer.
A Ticket When It Cannot
When the docs do not cover something, Doc opens a ticket instead of guessing, and it lands in the Inbox.
What To Write Next
A question you had to answer by hand is the strongest signal there is about what to write next.
Ready to write it once?
Capture a process, publish it as a help center under your own name or a client's, and answer the repeat questions from what you published.